FAQ

Asked & answered.

ORDERING & SHIPPING

Where do you ship from?+

We ship from Slovakia 🇸🇰 to the EU, UK, US, and most of the world.

How long does shipping take?+

EU: 3–7 business days. UK: 4–8. US/rest of world: 7–14. You'll get a tracking number as soon as your order ships.

How much is shipping?+

Slovakia: €3.50. EU: €5.90. UK: €7.90. US/world: €12.90. Free EU shipping on orders over €60.

Do you ship internationally?+

Yes — worldwide. Duties/taxes outside the EU are the customer's responsibility.

RETURNS & EXCHANGES

Can I return my order?+

Unopened, unused products can be returned within 14 days of delivery. For hygiene reasons, opened beauty products cannot be returned.

What if my order arrives damaged?+

Email hi@koast.com within 7 days with a photo and your order number and we'll make it right immediately.

Can I change or cancel my order?+

Yes — message us within 12 hours of ordering and we'll do our best. Once it's shipped we can't change it.

PRODUCTS

Are KOAST products cruelty-free?+

Yes. Always. We do not test on animals and we don't work with partners who do.

Are they vegan?+

All our current glosses are vegan. We label vegan status clearly on each product page.

What's the GLOSS DRIP™ scent?+

A light vanilla sugar scent. Non-overpowering, designed to feel summery.

WAITLIST & AMBASSADOR

How do I get the 15% waitlist code?+

Join the waitlist on the home page and you'll see your private welcome code on the spot.

How do I become an ambassador?+

Apply on our /ambassador page. You'll need 1,000+ followers on Instagram.

When does the first drop launch?+

Soon — waitlist members get launch-day access before anyone else.

Still got questions? Email hi@koast.com or DM us on Instagram @koast.