FAQ
Asked & answered.
ORDERING & SHIPPING
Where do you ship from?+
We ship from Slovakia 🇸🇰 to the EU, UK, US, and most of the world.
How long does shipping take?+
EU: 3–7 business days. UK: 4–8. US/rest of world: 7–14. You'll get a tracking number as soon as your order ships.
How much is shipping?+
Slovakia: €3.50. EU: €5.90. UK: €7.90. US/world: €12.90. Free EU shipping on orders over €60.
Do you ship internationally?+
Yes — worldwide. Duties/taxes outside the EU are the customer's responsibility.
RETURNS & EXCHANGES
Can I return my order?+
Unopened, unused products can be returned within 14 days of delivery. For hygiene reasons, opened beauty products cannot be returned.
What if my order arrives damaged?+
Email hi@koast.com within 7 days with a photo and your order number and we'll make it right immediately.
Can I change or cancel my order?+
Yes — message us within 12 hours of ordering and we'll do our best. Once it's shipped we can't change it.
PRODUCTS
Are KOAST products cruelty-free?+
Yes. Always. We do not test on animals and we don't work with partners who do.
Are they vegan?+
All our current glosses are vegan. We label vegan status clearly on each product page.
What's the GLOSS DRIP™ scent?+
A light vanilla sugar scent. Non-overpowering, designed to feel summery.
WAITLIST & AMBASSADOR
How do I get the 15% waitlist code?+
Join the waitlist on the home page and you'll see your private welcome code on the spot.
How do I become an ambassador?+
Apply on our /ambassador page. You'll need 1,000+ followers on Instagram.
When does the first drop launch?+
Soon — waitlist members get launch-day access before anyone else.
Still got questions? Email hi@koast.com or DM us on Instagram @koast.
